Terms & Conditions

Carbonless.com is a ‘One Stop Carbonless Shop’ that has been in the business of selling carbonless paper products online, since 1999.We sell high quality carbonless forms and papers at low prices. However, it is important that before you place your order, you take a look at these important terms and conditions.

Terms & Conditions

Once you have placed your order, the carbonless papers or forms will arrive within a couple of days after proof approval. The papers will be delivered in the size of the form you ordered, and will be glued at the edge. If needed, we adjust the dimensions of your file to fit the size ordered, and we reserve the rights to adjust margins, as it is essential for the paper to run smoothly during printing. If you choose the option of wraparound covers, we will perforate 1/2 inches down from the glued edge, so that your artwork is adjusted correctly.

Since these are custom orders, after a proof has been approved, the customer cannot cancel the order or make changes. This is because right after proof approval, the production stage begins. If you are ordering a custom priced order, type in a detailed description of what you are ordering exactly. You must include all important details and specifications for the orderin the Customer Notes section of the order form.

We are not responsible for any misspellings or errors, once your order has been approved for printing. Review all documents thoroughly and carefully, as we will not be liable for any mistakes once your documents are printed. All claims must be made within 24 hours of your order. Shipping charges will not be refunded. If you are returning our products, make sure that all the products areunusedand in good condition, as the refund process cannot be continued if the products have been used.

If you choose sequential numbering, but do not specify the position of the numbering, we will choose one for you. Regardless of the color of ink you choose for the printing of the actual forms, all numbering is printed in ‘Red Ink” standard size. Numbering can only be positioned in a 1/2’’ below the glued edge, and the size of the numbering is around 14pt. The proof you send, should contain the correct positioning and starting of the numbering.We will not be responsible for incorrect beginning of numbering.

Due to the nature of the carbonless papers, small press marks may appear on the copies below the white top copy. When you print on the top copy of the forms, the printing will transfer through all copies. Backside printing is for including information and necessary details, if you write on the backside with a pen the information will not transfer through the other pages. It is advised to all customers, to send their logo or artwork, which they want to include in their carbonless papers in a Vector based PDF file.

Bitmap or JPEG files may print fuzzy or with faded ink coverage. So, customers should convert the image format to vector files, as they produce the best image quality. If possible, all fonts should be converted to outlines. However, if Bitmap files are the only option, make sure that those files are at least 600 DPI. We need 1/4’’ margins all the way around. A Vector based PDF file with the fonts converted to outlines are usually the best choice for artwork. If fonts are not outlined in the file you submit, unexpected font issues may occur,and we will not be responsible for files that vary from these specifications.

Every carbonless product we sell is carefully inspected before being shipped. If you order is damaged by FedEx, you can email us right away without any hesitation. FedEx sometimes requires an inspection of the damage, so it is important that you keep all damaged goods, and packing materials for at least 2 weeks. You have to inform Carbonless.comof damaged package claims within 3 days of delivery. Please inspect all deliveries thoroughly upon arrival. On a case by case basis, we will investigate and determine if the damage was due to any negligence on our part. If a return is granted, you must return every single sheet, or item, that was sent to you unused.

We only take prepaid orders. We accept Visa, MasterCard, PayPal, American Express, and Discover. If you use a personal credit card, you will get a paid receipt through email. You can even use that email for the reimbursement process. You can also mail a company check to carbonless.com ahead of time. If you email the check of your order, you are agreeing to these terms and conditions.

We appreciate your acceptance and adherence of these conditions. So, if you are looking to place an order call the number on the top right corner of the page, or email us at rich@carbonless.com if you have any query or question.